Terms and Conditions

Last Updated: September 2, 2026

Who these terms apply to

These Terms govern customers who do not have a signed Master Services Agreement with Center Street I.T.

If you have a signed Master Services Agreement, that agreement controls in its entirety. Only the Hourly Service Rates tables below are incorporated into it. Nothing else on this page — including the Payment Terms, Termination, and Limitation of Liability sections — applies to you. Where this page and your Agreement differ, your Agreement governs.

Services

Center Street I.T. provides managed IT services including IT support, network management, cloud services, cybersecurity, consulting, and on-site field support.

Hourly Service Rates

These rates apply to all customers. Onsite work is billed portal to portal — the clock starts when we leave our office and stops when we finish on site. Emergency and after-hours covers anything outside Monday through Friday, 8:30 AM to 5:00 PM Central. Rates may change with 60 days written notice.

With a Managed Services Agreement	Remote	Onsite	Emergency or After Hours
Minimum	0.5 Hour	1 Hour	1 Hour
Billing Increments	0.25 Hour	0.5 Hour	1 Hour
Desktop	$65.00	$97.50	$195.00
Server / Networking	$130.00	$195.00	$390.00
Consulting	$200.00	$300.00	$600.00

Without a Managed Services Agreement	Remote	Onsite	Emergency or After Hours
Minimum	0.5 Hour	1 Hour	1 Hour
Billing Increments	0.25 Hour	0.5 Hour	1 Hour
Desktop	$80.00	$120.00	$240.00
Server / Networking	$160.00	$240.00	$480.00
Consulting	$250.00	$375.00	$750.00

Onboarding

Managed services onboarding is billed at $75.00 per user, based on the user count stated in the proposal, invoiced at signature and payable before onboarding work begins. Users added during onboarding are billed at the same rate.

Payment Terms

• Invoices are issued monthly unless otherwise agreed
• Payment is due within 15 days
• Late payments may be subject to interest charges and service suspension
• All fees are exclusive of applicable taxes

Client Responsibilities

You agree to:

• Provide accurate information necessary for service delivery
• Grant appropriate access to systems and facilities as needed
• Notify us promptly of any service issues or concerns
• Use our services in a lawful manner

Termination

Either party may terminate services with written notice. You remain responsible for all fees accrued up to the termination date.

Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the fees paid by you in the three (3) months preceding any claim. We are not liable for indirect, consequential, or punitive damages.

Data and Confidentiality

We maintain the confidentiality of your information and implement industry-standard security measures. You retain ownership of your data.

Changes to Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

Contact Information

Center Street I.T.
Deer Park, TX
Phone: (346) 877-9001
Fax: (346) 877-9002
Support requests: support@CenterStreetIT.com
Sales and general enquiries: MoreInfo@CenterStreetIT.com